How can we help you?

Free audit

What does the free audit include?

A visibility score out of 100, your presence in ChatGPT, Perplexity, Gemini and Claude for 5 questions based on your website, the competitors mentioned instead of you, a full technical audit and 3 priority recommendations. The score appears in 1 to 2 minutes; the details are sent to you by email.

How many free audits can I run?

One per website every 30 days. To track your visibility over time, move to monitoring.

I haven't received the email with the full result.

Check your spam folder: the email comes from iasyo, bonjour@iasyo.com. On the result page, the “Resend the email” link sends it to you again, and “Change the address” corrects a typo. The confirmation link is valid for 7 days.

How long does my result stay available?

30 days. The page is private: only people who have its link can see it, and it doesn't appear in search engines.

Why is my score low when I rank well in Google?

Because AI platforms don't copy Google's rankings. They mention a few businesses, based on what your website and other websites say about you. The audit shows who they mention instead of you, and why.

How do I use my discount code?

Enter it when you pay. It gives you 15% off your first order of a full audit or monitoring plan, excluding Done-for-you, until 11.59 pm on its last day, in your country's time zone. On a monthly plan, the discount applies to the whole first payment, onboarding audit included.

Plans and pricing

What's the difference between the full audit and monitoring?

The full audit, €390 excl. VAT as a one-off payment, gives you an in-depth assessment: up to 30 questions, the four AI assistants and Google AI Overviews, 3 competitors, a PDF report and recommendations specific to your platform. Monitoring then measures your visibility every week, or every month with the Essential plan, with a monthly report.

Why does monitoring start with a full audit?

A complete baseline measurement is needed to track your progress. The onboarding audit costs €390 excl. VAT, once. It's free with the yearly plan, and deducted if you bought the full audit in the previous 30 days.

Can I change my plan?

Yes, from “My subscription”. A higher plan applies straight away, pro rata. A lower plan applies from your next renewal date, without a refund.

Which add-ons can I add?

10 extra questions for €29 excl. VAT per month, one extra competitor for €15 excl. VAT per month, one extra language or country for €49 excl. VAT per month.

Do you sell to individuals?

No. iasyo's plans are for businesses only.

Are your prices excluding VAT?

Yes, in euros and excluding VAT. French VAT at 20% is added for businesses in France. Businesses in the European Union outside France pay without VAT, under the reverse charge, once their VAT number has been checked; businesses outside the European Union don't pay French VAT.

Payment and invoices

Which payment methods do you accept?

Card payment, via Stripe, a secure payment service. SEPA Direct Debit may be added later.

Where can I find my invoices?

In “My subscription”, as PDFs. Each invoice is also sent to you by email.

How do I change my card?

In “My subscription”, click “Update my card”: the change is made in Stripe's secure area.

My payment was declined: what happens?

You receive an email the same day, then a reminder 7 days later. If payment still hasn't gone through after 14 days, your access is suspended; it's restored as soon as payment goes through. Update your card to avoid any interruption.

My business is outside France: what do I need to provide?

A valid VAT number in the European Union, a company number in the United Kingdom (Companies House) or a UID number in Switzerland (CHE-…). Without this number, you can't order online: write to us.

Account and login

How do I log in?

Without a password. Enter your email on the login page: you'll receive a link, valid for 15 minutes and usable once. Your device then stays logged in for 30 days.

Can I add colleagues?

Yes, up to 3 users, from “Settings”. They see the same results as you; only the account holder manages the subscription and can delete the account.

Can I change my questions?

Yes, once a month, from “Settings”. This limit keeps your charts comparable from one measurement to the next.

How do I cancel?

In one click, in “My subscription”. Cancelling a monthly plan takes effect at the end of the paid month, and you can undo it until then. The yearly plan is paid in advance and is non-refundable; before it expires, you choose whether or not to renew it.

What happens to my account after my subscription ends?

It becomes read-only: your history and reports remain available, and you can reactivate your subscription at any time. Your data is deleted 24 months after the end, with an email notice beforehand; your invoices are kept for 10 years, as required by law.

Results and recommendations

How often are my results updated?

Every week with Monitoring 25 and 50, every month with the Essential plan. The PDF report arrives by email every month and remains available in “Reports”.

How is the score calculated?

It combines your visibility rate, your average rank, your share of voice compared with your competitors, your citation rate and the tone of the answers. The formula is published on the Methodology page.

Why does my score change when I haven't changed anything?

AI answers vary from one time to the next, and your competitors change too. That's why each question is asked several times. With Monitoring 25 and 50, a drop of 10 points or more on one AI platform, from one measurement to the next, triggers an email alert.

Who writes the recommendations?

An AI writes them from the analysis of your website and your platform's official documentation. A second AI checks them, then a iasyo expert approves or corrects them within 24 working hours.

An AI platform is saying something incorrect about my business: what should I do?

iasyo spots these errors by comparing the answers with your reference sheet, and flags them in your dashboard. Fix the source first: your website, your Google Business Profile, directories. The recommendations tell you which ones.

How does iasyo help me get mentioned by AI?

iasyo measures your visibility in ChatGPT and the other AI platforms, tells you what to fix on your website, step by step for your platform, then checks that the fixes are in place, AI by AI. Monitoring then measures the effect of each fix.

Done-for-you

What does Done-for-you involve?

The Meozz agency applies the fixes for you, on WordPress, WooCommerce, PrestaShop or Odoo. Two options: the one-time setup, done in one go, and ongoing support, every month. The full audit and monitoring are included in both. Details and prices are on the Done-for-you page.

How do I give you access to my website?

Create a “iasyo” user on your website, then send the access details through the secure area of your account. On Odoo, which charges for each user, temporary access is enough. Access details are encrypted, and every time the team views them, it is logged.

Why is there a waiting list?

We take on a limited number of projects so that we can meet our deadlines. You'll be notified by email as soon as a place opens up, and it will be reserved for you for 7 days.

How can I follow the fixes?

In the “Done-for-you” section of your client area: each fix moves from “To do” to “In progress”, then to “Done”. An email sums up progress on Friday, in weeks when the agency has worked on your website.

Can I pay for the setup in instalments?

Yes, in 3 instalments: three monthly payments of €830 excl. VAT. All three instalments are due, even if you stop before the end.

What happens at the end of my Done-for-you service?

Ongoing support: 30 days before your commitment ends, an email tells you what happens next. Support continues monthly, with no commitment, at €590 excl. VAT per month, and can be stopped in one click. One-time setup: before the end of the 3 months of included monitoring, you choose to keep Monitoring 25, move to ongoing support or stop; if you don't choose, your account becomes read-only, and nothing is charged.

Data and privacy

What data do you collect?

Your website address, your email, your business and billing details, and the measurement results. The privacy policy describes them in detail, with the list of our service providers.

Is my information passed on to AI platforms?

The questions we ask AI platforms and public extracts from your website go through our service providers, listed in the privacy policy. Your account and payment data are never sent to AI platforms.

How do I get a copy of my data?

In “Settings”, click “Export my data and reports”: you'll receive a download link by email.

How do I delete my account?

In “Settings”, once your commitment has ended. Only the account holder can do this. Your invoices are kept for 10 years, as required by law.

How long do you keep my data?

3 years without activity for someone who has run a free audit; 24 months after the end of the subscription for a client; 10 years for billing data.

Do you use tracking cookies?

No. We don't use any audience measurement cookies: visits are counted from our server logs, with IP addresses anonymised. Details are in the cookie policy.

Free tools and crawler

Do the free SEO tools keep what I enter?

No. Neither the addresses, nor the pasted text, nor the results are kept; only anonymous counters are.

What is iasyoBot?

It's the crawler that reads a website's public pages for the audit and the free tools. It identifies itself clearly and follows robots.txt. Everything is explained on its page.

Can't find the answer?

The iasyo team will reply, in French or in your own language.

Already a client? Write to us from Messages in your client area: your account is recognised.

Accessibility settings

Your choices apply to the whole website on this device and are saved.

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